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Privacy statement

ChatLicense considers careful handling of your personal data of great importance. We do our utmost to ensure your data is safe with us, in compliance with the applicable legal rules. This Privacy Statement describes how we handle personal data in the context of our services. It tells you which personal data we process, for what purposes, how long we keep data, to whom we pass it on and how you can influence this yourself.

What is personal data?

Personal data is all data that can be traced back to a person. For example a name, address, date of birth, telephone number and e-mail address. We receive this type of data from you, for example, when you send an e-mail or sign up for our test panel. When you visit you also provide us with personal data, in the form of your IP address or a cookie. As soon as your personal data is shared with ChatLicense by yourself or by a third party, for example the organization where you work, we will process it. Processing includes collecting, storing, consulting, deleting, using and providing data.

Who does ChatLicense process personal data about?

We can process personal data of all persons with whom we have contact, or who visit our website. For example, users and customers, contact persons of our business partners or suppliers.

Who is responsible for the processing of your personal data?

The entity responsible for processing your personal data (“Controller”) is ChatLicense B.V., located in Rotterdam, the Netherlands. The controller is the person who decides whether and, if so, which personal data are processed, for what purpose and in what way.

What does ChatLicense use your personal data for?

ChatLicense only processes personal data if there is a legal basis to do so. For instance:

  • Your consent, which can be withdrawn at any time. If you see reason to do so, you can email
  • Necessary for the execution of an agreement concluded between you and ChatLicense.
  • ChatLicense may be obliged to process your personal data in order to comply with tax and other legal obligations.
  • Your personal data may be used on the basis of a legitimate interest of ChatLicense, including the interest of ChatLicense to maintain a sustainable relationship with you and to offer you products and services. In addition, ChatLicense may have an interest in improving the effectiveness of our services by using analytics.

ChatLicense processes your personal data in the context of carrying out the following activities:

  • Personal contact: when contacting us by telephone, e-mail or social media: personal data depending on the type of information you provide.
  • Purpose: To answer your questions, make offers or to improve the quality of our services. The data you send us by e-mail will be kept for as long as necessary for the complete answering and processing of e-mail.
  • Within the framework of an agreement: name and address details, possibly company details and financial details.
  • Purpose: to enter into and maintain a relationship aimed at acquiring/executing services and to conduct a (financial) administration for this.
  • Applications: when sending application data by e-mail: name and address details, e-mail address, telephone number, CV and possible motivation.
  • Purpose: To assess your suitability for a certain position or assignment and to record your availability.

ChatLicense only processes your personal data for the stated purposes. When we use your data for other (closely related) purposes, we will inform you about this further and take the required measures.

How does ChatLicense handle your personal data?

Carefully. We take appropriate technical and organizational measures. We take security measures to prevent misuse of and unauthorized access to personal data, such as applying access control, firewalls and a secure server. We assume that your data is always confidential and will treat it as such. This also applies to third parties we hire or otherwise appoint to perform work.

Reporting incidents

If it turns out unexpectedly that something has gone wrong with the protection of your personal data, or we suspect that this is the case, we will report this to the Dutch Data Protection Authority (AP). If the breach of your personal data may adversely or adversely affect you, we will let you know as soon as possible.

How long do we keep your data?

ChatLicense does not store your data for longer than is necessary for the purposes for which your data is processed and than is permitted by law. How long certain data are kept depends on the nature of the data and the purposes for which they are processed. The retention period can therefore differ per purpose. For example, we need to keep your device and login data, in order to match this to your advancement in obtaining your license. When you have obtained your ChatLicense, we will keep the data for as long as a subscription to the ChatLicense platform is maintained by you or on your behalf.

Providing to third parties

We only provide your personal data to third parties if this is necessary in the context of the execution of the agreement and/or with your permission. ChatLicense may be required to provide personal data on the basis of law or regulation, on the basis of a decision of a competent court, or in the event of fraud or abuse. If that is the case, ChatLicense will cooperate.

Transfer of your data to countries outside the European Union

ChatLicense will not pass on your data to a company or branch in a country outside the European Union, unless a model agreement has been concluded for this or if you have signed a statement in which you consent to the transfer. Applicable model agreements with parties that are established outside the European Union are:

  • Microsoft (Redmond, United States)
  • Google (California, United States)

What are your rights?

When ChatLicense processes your personal data, you have the following rights under the GDPR:

Access to your data

You can exercise your right of access. We request that you identify yourself and specifically indicate which personal data you wish to receive. In principle you will receive an answer within one month.

Right to rectification

You have the right to rectify data if your data is incorrect or incomplete.

Right to erasure

You have the right to have certain data removed. For example, when your data is no longer needed for the purposes for which we received it. However, we may be required by law to retain certain information about you.

Right to restriction of processing

You have the right to restrict the processing of your data. This is the case if you believe that the data is incorrect, if you believe that the personal data is no longer necessary for the processing purpose or if you believe that we are processing your personal data unlawfully.

Right to object

You can object to the processing of your personal data if you suspect that your personal data will be used for purposes other than those necessary for the execution of an agreement or compliance with a legal obligation. For example, if you do not want us to use your personal data to make you personal offers.

Right to data portability

If you have provided us with your personal data yourself, you have the right to data portability. This is the case if this is done in the context of (explicit) permission or on the basis of an agreement. We will provide you with your digital data in a structured and customary manner, if you request it from us.

How can you exercise your rights?

If you wish to exercise your rights, please contact us using the contact details below. We will respond to your request within one month. We ask you to identify yourself by means of a valid ID. In this way we can check whether we are providing the personal data to the correct person.

Supervision of the processing of personal data

Rules about protecting your personal data are laid down in the General Data Protection Regulation (GDPR). The Dutch Data Protection Authority (AP) ensures that this law is complied with. If you are of the opinion that the provisions of this Privacy Statement are not or insufficiently complied with by us, you can submit a complaint to the AP: Bezuidenhoutseweg 30, 2594 AV The Hague. Telephone +31(0)900-2001201.

Contact details

Do you have questions or comments about our Privacy Statement? Please feel free to contact us at:

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